In January 2014, I engaged Crystal Clear Pools to undertake the re-Marbleiting of my swimming pool. The whole process from my initial discussions to the completion of the work was undertaken in a highly professional and timely manner. The staff who carried out the work were efficient and friendly and did the job with the minimum of mess and disruption. Neighbours and visitors have been surprised by the look of the renovated pool which looks, to all intents and purposes, like a new one.

Subsequent to this, one of the return pipes from the pool pump developed a serious leak which was completely unrelated to the work which Crystal Clear Pools had done. When I called them to investigate, they responded immediately and went out of their way to discover the leak and effect necessary repairs at no additional cost.

I have no hesitation in recommending Crystal Clear Pools to anyone needing any pool work done and would be happy act as a reference to anyone in need of one.

With thanks and Best Regards

Reg Robinson
083-273-4215

Always Friendly, Courteous and Professional

To Jarrod and the Crystal Clear Pools Team

Service providers and builders are generally just an annoying nightmare. In this case however it was different. My horrendous old pool needed new marblelite and new mosaic. Jarrod from Crystal Clear Pools came along, showed me samples and made recommendations. He showed me work done for other clients, until I was happy to go ahead. Always friendly, courteous and professional. Unfortunately on the day of the marblelighting, (Dec 2013) inclement weather struck. The work was nevertheless completed and the pool looked fine. Jarrod pointed out to me that there is a 10 year guarantee on the marblelite and he would sort out any problems free of charge. When a crack appeared in the deep end of the pool a couple of months later, I remembered those words and put his promise to the test. Having dealt with rip off artists and fly-by-night specials in the past, I was , admittedly, very sceptical. But this young man confirmed that his word is his bond. He sent out a team to re chop and redo the pool completely , free of charge, again assuring me there is a guarantee on his work. The pool now looks a 100%, blue, smooth and sparkling! Thank you Jarrod, you have restored my faith in good customer service.

Warmest regards
Gina Gabriel

083-225-8461

An Excellent Job

Hi Jarrod,

After a bad experience with an unscrupulous guy who charged us a R200 call out fee only to tell us that he couldn’t detect the leak in our pool, but his friend could, at an additional cost, it was refreshing to deal with a professional who puts values his customers. You responded to all queries promptly and your team did an excellent job replacing our suction pipe. They even went beyond the call of duty by cementing back the paving that they had had to remove to access the pipes. They even chemically treated the pool, turning it sparkling blue again. I was impressed that you communicated with us clearly every step of the way. Next time I have an issue with my pool, I know who to contact, and I’ll be sending all my friends to you. Thank you.

Phula David Seooe

United Furniture Outlets (Pty) Ltd

Dear Jarrod

I would like to convey my thanks and gratitude to the founder and owner, Jarrod Len, of Crystal Clear Pools for his exceptional service, honesty, reliability and professionalism.

After months of excessive costs and frustration, I finally came across a pool service company in November 2011, who delivers what they promise, and goes beyond the call of duty.

Believe it or not, I came across Crystal Clear Pools by means of 1 of their branded service vehicles with their contact details, and immediately called. Jarrod answered my call and within 24 hours I had received a quote and an explanation as to why my pool was in an unsatisfactory condition.

I was expecting an astronomical quote to marbelite, replace solar panels, and who knows what else, but was pleasantly surprised. I questioned the quality of service to be delivered, but was assured that the workmanship was of the utmost quality.

I can finally be proud of my pool after Crystal Clear Pools converted a troublesome and problematic pool into a pool that is sparkling clean and as good as new, at a fair and affordable cost.

I now use Crystal Clear Pools to service and maintain my pool, and have never been happier with the condition of my pool.

This proves that high quality service does not means high costs – I recommend Crystal Clear Pools to anybody who wants a sparkling pool.

Charl Brett
Managing Director

Arcadia

Dear Jarrod

On Behalf of the children, staff and Management of Arcadia I would like to thank you for the kindness and support you have shown the children of Arcadia, as well as for the on-going care you have taken of our swimming pool. Our swimming pool has never been so clear and looked so clean, allowing the children to benefit from many hours of fun and enjoyment thoughtout these last summer months.

As aware as we always are of the remarkable standards of charity for which our community is renowned, there are still times, like this, when we stand in awe of such open-handedness, Your incredible generosity and distinctive brand of community responsibility is an inspiration and shining example to all those fortunate enough to know you.

Your generosity serves as an example to us all.

Thank you once again

Warm Regards
Adina Menhard
Childcare Manager